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Improving service quality : achieving high performance in the public and private sectors / Michael E. Milakovich

By: Milakovich, Michael E.
Material type: TextTextPublisher: Florida : St. Lucie Press, 1995Description: xx, 258 p. : ill.( charts and graphs) ; 24 cm.ISBN: 1-884015-45-X .Subject(s): Industrial management | Quality control | Quality service | Quality control | Training | Human Resources | Monitoring | Cost | Productivity | Quality management | Health care | Leardership
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Item type Current location Collection Call number Copy number Status Date due Barcode
Books Books Library, College of Business Studies and Law (CBSL)
General Collection
Non-fiction HD 31 .M435 1995 (Browse shelf) C.1 Available 173070

Includes bibliographical references and index

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