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Running an effective help desk : planning, implementing, marketing, automating, improving, outsourcing / by Barbara Czegel.

By: Czegel, Barbara, 1953-.
Material type: TextTextPublisher: New York : John Wiley, c1994Description: xxi, 376 p. : ill. ; 24 cm.ISBN: 0471025445 (pbk. : acidfree paper).Subject(s): Computer industry -- Customer services -- Management | Electronic office machine industry -- Customer services -- ManagementDDC classification: 004/.068/8 Online resources: Contributor biographical information | Publisher description | Table of contents only
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Item type Current location Call number Status Date due Barcode
Books Books Library, College of Informatics and Virtual Education (CIVE)
General Collection
HD9696.C62 C96 1994 (Browse shelf) Available 321
Browsing Library, College of Informatics and Virtual Education (CIVE) Shelves , Shelving location: General Collection Close shelf browser
HD9696.A3 U614 1993 Revitalizing U.S. electronics : HD9696.C62 A53 1987 Computer strategies, 1990-9 : HD9696.C62 C63 1997 Competing in the age of digital convergence / HD9696.C62 C96 1994 Running an effective help desk : HD9696.C62 G3379 1997 Overdrive : HD9696.C62 T39 1993 Technological competitiveness : HD9696.C63 C697 1995 The emerging market of China's computer industry /

"Wiley/QED publication."

Includes bibliographical references and index.

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