TY  - BOOK
AU  - Durr,William
TI  - Building a world-class inbound call center
AV  - HE8788 .D87 1996
PY  - 1996///?]
CY  - [S.l.]
PB  - W. Durr
KW  - Call centers
KW  - Management
N1  - Includes index
ER  -