TY  - BOOK
AU  - McConnell,Ben
AU  - Huba,Jackie
TI  - Creating customer evangelists: how loyal customers become a volunteer sales force 
SN  - 0-7931-5561-4
AV  - HF5415.5 .M1834 2002
PY  - 2002///
CY  - Chicago
PB  - Dearborn Trade Publishing
KW  - Customer relations
KW  - Relationship marketing
N1  - Includes bibliographical references (p. 206-207) and index
UR  - http://www.loc.gov/catdir/enhancements/fy0659/2002012221-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0913/2002012221-b.html
ER  -