TY  - BOOK
AU  - Griffiths,David N.
TI  - Implementing quality with a customer focus
SN  - 0873891104 (Quality Press)
AV  - HD 9581 .A2G75 1990
PY  - 1990///
CY  - New York
PB  - Quality Resources
KW  - Gas industry
KW  - Management
KW  - Case studies
KW  - Quality control
KW  - Customer services
N1  - Includes bibliographical references (p. 185-188) and index
ER  -