000 00836pam a2200229 a 4500
001 2942527
005 20240716082101.0
008 901019s1990 wiua b 001 0 eng
010 _a 90020987
020 _a0873891104 (Quality Press)
020 _a052791648X (Quality Resources)
050 0 0 _aHD 9581
_b.A2G75 1990
100 1 _aGriffiths, David N.
_d1935-
_91146
245 1 0 _aImplementing quality with a customer focus /
_cDavid N. Griffiths
260 _aNew York:
_bQuality Resources,
_c1990
300 _axii, 210 p. :
_bill. ;
_c23 cm
504 _aIncludes bibliographical references (p. 185-188) and index.
650 0 _aGas industry
_xManagement
_xCase studies.
_91147
650 0 _aGas industry
_xQuality control
_xCase studies.
_91148
650 0 _aGas industry
_xCustomer services
_xCase studies.
_91149
942 _2lcc
_cBK
999 _c2520
_d2520