000 01127pam a2200277 a 4500
001 2942527
005 20150529111338.0
008 901019s1990 wiua b 001 0 eng
010 _a 90020987
020 _a0873891104 (Quality Press)
020 _a052791648X (Quality Resources)
040 _aDLC
_cDLC
_dDLC
050 0 0 _aHD9581.A2
_bG75 1990
082 0 0 _a363.6/3/0688
_220
100 1 _aGriffiths, David N.,
_d1935-
_91146
245 1 0 _aImplementing quality with a customer focus /
_cDavid N. Griffiths.
260 _aMilwaukee, Wis. :
_bQuality Press ;
_aWhite Plains, N.Y. :
_bQuality Resources,
_cc1990.
300 _axii, 210 p. :
_bill. ;
_c23 cm.
504 _aIncludes bibliographical references (p. 185-188) and index.
650 0 _aGas industry
_xManagement
_xCase studies.
_91147
650 0 _aGas industry
_xQuality control
_xCase studies.
_91148
650 0 _aGas industry
_xCustomer services
_xCase studies.
_91149
906 _a7
_bcbc
_corignew
_d1
_eocip
_f19
_gy-gencatlg
942 _2lcc
_cBK
999 _c2520
_d2520