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Implementing quality with a customer focus /

Griffiths, David N., 1935-

Implementing quality with a customer focus / David N. Griffiths. - Milwaukee, Wis. : Quality Press , 1990. - xii, 210 p. : ill. ; 23 cm.

Includes bibliographical references (p. 185-188) and index.

ISBN: 0873891104 (Quality Press) 052791648X (Quality Resources)

LCCN: 90020987

Subjects--Topical Terms:
Gas industry--Management--Case studies.
Gas industry--Quality control--Case studies.
Gas industry--Customer services--Case studies.

LC Class. No.: HD 9581 / .A2G75 1990

Dewey Class. No.: 363.6/3/0688

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