Total quality management /
Besterfield, Dale H.
Total quality management / Dale H. Besterfield ... [et al.]. - 3rd ed. - New Delhi : Prentice Hall, 2003 - xi, 640 p.: ill. ; 24 cm.
Includes bibliographical references (p. 631-633) and index.
0130993069
2002074916
Quality management.
Leadership
Customer satisfaction
HD62.15 / .B47 2003
658.4/013
Total quality management / Dale H. Besterfield ... [et al.]. - 3rd ed. - New Delhi : Prentice Hall, 2003 - xi, 640 p.: ill. ; 24 cm.
Includes bibliographical references (p. 631-633) and index.
0130993069
2002074916
Quality management.
Leadership
Customer satisfaction
HD62.15 / .B47 2003
658.4/013