Keeping the customer satisfied: (Record no. 19335)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00678cam a2200217 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 1082182 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230313101714.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 911213s1989 wiu 000 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 91226885 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0873890531 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | .T74 1989 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Trimble, William J. |
| 9 (RLIN) | 44428 |
| 245 ## - TITLE STATEMENT | |
| Title | Keeping the customer satisfied: |
| Remainder of title | a guide to field service / |
| Statement of responsibility, etc | William J. Trimble and Robert W. Duncan |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | The United States of America: |
| Name of publisher, distributor, etc | ASQC quality press, |
| Date of publication, distribution, etc | 1989 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | Viii, 120 p. : |
| Dimensions | 23 cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Source of heading or term | Business |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Source of heading or term | Customer satisfied |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Duncan, Robert W. |
| 9 (RLIN) | 89565 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Business, Economics and Law Library Collection | Business, Economics and Law Library Collection | General Collection | 15/10/2015 | HF5415.5.T74 1989 | 173811 | 15/10/2015 | C.1 | 15/10/2015 | Books |