The customer experience edge : (Record no. 31918)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01014cam a22003014a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 16873768 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230306132457.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110715s2012 nyua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2011029505 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978 007178697 3 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0 07178697 X |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | DLC |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.335 |
| Item number | .S63 2012 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Soudagar, Reza. |
| 9 (RLIN) | 82989 |
| 245 14 - TITLE STATEMENT | |
| Title | The customer experience edge : |
| Remainder of title | technology and techniques for delivering an enduring, profitable and positive experience to your customers / |
| Statement of responsibility, etc. | Reza Soudagar, Vinay Iyer & Volker Hildebrand |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | McGraw-Hill, |
| Date of publication, distribution, etc. | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxvi, 292 p.: |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Source of heading or term | Consumer satisfaction. |
| 610 ## - SUBJECT ADDED ENTRY--CORPORATE NAME | |
| Source of heading or term | Customer experience |
| 630 ## - SUBJECT ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Emerging economies |
| 9 (RLIN) | 98262 |
| 648 ## - SUBJECT ADDED ENTRY--CHRONOLOGICAL TERM | |
| Source of heading or term | Technology |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer experience edge |
| 9 (RLIN) | 82990 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Iyer, Vinay. |
| Relator term | Joint author |
| 9 (RLIN) | 82996 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hildebrand, Volker. |
| Relator term | Joint author |
| 9 (RLIN) | 82997 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Not For Loan | Non-fiction | Business, Economics and Law Library Collection | Business, Economics and Law Library Collection | Special Reserve | 17/06/2020 | Purchased | HF5415.335 .S63 2012 | 1841273 | 17/06/2020 | C.1 | 17/06/2020 | Books |