Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

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Material type: Text

TextPublication details: New York : Free Press ; London : Collier Macmillan, c1990.Description: xii, 226 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Informatics and Virtual Education Library Collection General Collection	HF5415.5 .Z45 1990 (Browse shelf(Opens below))	Available		639

Includes bibliographical references (p. 207-218).

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