Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

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TextPublication details: New York: Collier Macmillan, 1990Description: xii, 226 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Barcode
Books	Informatics and Virtual Education Library Collection General Collection	Non-fiction	HF5415.5 .Z45 1990 (Browse shelf(Opens below))	C.1	Available	639

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