Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

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TextPublication details: New York: Collier Macmillan, 1990Description: xii, 226 p. : ill. ; 25 cmISBN:

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Books	Informatics and Virtual Education Library Collection General Collection		Non-fiction		HF5415.5 .Z45 1990 (Browse shelf(Opens below))				C.1	Available			639

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