The pursuit of quality through personal change / Harry I. Forsha
Material type:
TextPublication details: Milwaukee: ASQC Quality Press, 1992Description: xiii, 191 p.: ill.; 24 cmISBN: - 0-87389-140-6
- HF 5415.5 .F67 1992
| Item type | Current library | Collection | Call number | URL | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
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Business, Economics and Law Library Collection General Collection | Non-fiction | HF 5415.5 .F67 1991 (Browse shelf(Opens below)) | Link to resource | Available | 173936 |
Browsing Business, Economics and Law Library Collection shelves, Shelving location: General Collection, Collection: Non-fiction Close shelf browser (Hides shelf browser)
| HF5415.5 .B58 1991 Managing service as a strategic profit center / | HF 5415.5 .C36 1991 Keeping customers for life / | HF 5415.5 .C66 1993 Sustaining knock your socks off service / | HF 5415.5 .F67 1991 The pursuit of quality through personal change / | HF 5415.5 .H39 1992 Measuring customer satisfaction : | HF 5415.5 .K44 1993 Keeping customers / | HF 5415.5 .S49 1990 Customers for life : |
Includes index
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