Customer centered Six Sigma : linking customers, process improvement, and financial results / Earl Naumann and Steven H. Hoisington.
Material type: TextPublication details: Milwaukee, Wis. : ASQ Quality Press, c2001.Description: xx, 340 p. : ill. ; 26 cmISBN:- 0873894901 (alk. paper)
- 658.8/12 21
- HF5415.5 .N327 2001
Item type | Current library | Call number | Status | Date due | Barcode | |
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Books | Informatics and Virtual Education Library Collection General Collection | HF5415.5 .N327 2001 (Browse shelf(Opens below)) | Available | 646 |
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HF5415.5 .M1834 2003 Creating customer evangelists : | HF 5415.5 M 37 1989 Managing Quality Customer Service | HF5415.5.M3855 2002 "Total access : giving customers what they want in an anytime, anywhere world" | HF5415.5 .N327 2001 Customer centered Six Sigma : | HF5415.5 .S494 1998 Customers.com : how to create a profitable business strategy for the Internet and beyond | HF5415.5.S62 2008 Working with Microsoft Dynamics CRM 4.0 | HF5415.5.S62 2008 Working with Microsoft Dynamics CRM 4.0 |
Includes bibliographical references (p. 333-334) and index.
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