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Sustaining knock your socks off service / Thomas K. Connellan and Ron Zemke.

By: Connellan, Thomas K, 1942-.
Contributor(s): Zemke, Ron.
Material type: TextTextPublisher: New York : Amacom, 1993Description: xii, 176 p. : ill. ; 24 cm.ISBN: 0814451594 ; 0814478247.Subject(s): Customer services | Customer | Customer prioritiesDDC classification: 658.8/12
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Item type Current location Collection Call number Copy number Status Date due Barcode
Books Books Library Collection of Informatics and Virtual Education
General Collection
Non-fiction HF 5415.5 .C66 1993 (Browse shelf) C.1 Available 598

Includes bibliographical references.

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