Call center management on fast forward : succeeding in today's dynamic inbound environment / Brad Cleveland & Julia Mayben.

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Material type: Text

TextPublication details: Annapolis, Maryland : Call Center Press, 1997.Edition: 1st edDescription: xv, 281 p. : ill. ; 23 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	Informatics and Virtual Education Library Collection General Collection	Non-fiction	HE 8788 .C55 1997 (Browse shelf(Opens below))	C.1	Available		361

Includes bibliographical references (p. 253-258) and index.

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