Creating value for customers : designing and implementing a total corporate strategy / William A. Band
Material type:
TextPublication details: New York: John Wiley & Sons, 1991Description: xi, 340 p.: ill.; 23 cmISBN: - 0471-52593-6
- 658.8/12 20
- HF 5415.5 .B36 1991
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
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Business, Economics and Law Library Collection General Collection | Non-fiction | HF 5415.5 .B36 1991 (Browse shelf(Opens below)) | C.1 | Available | 6785 |
Browsing Business, Economics and Law Library Collection shelves, Shelving location: General Collection, Collection: Non-fiction Close shelf browser (Hides shelf browser)
| HF 5415.335 .L69 1997 The customer loyalty pyramid / | HF 5415.5 .A43 1990 The service advantage : | HF5415.5 .A43 1990 The services advantage: | HF 5415.5 .B36 1991 Creating value for customers : | HF 5415.5 .B47 1998 Best practices in customer service / | HF5415.5 .B58 1991 Managing service as a strategic profit center / | HF 5415.5 .C36 1991 Keeping customers for life / |
Includes end note and index.
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