TY  - BOOK
AU  - Besterfield, Carol
AU  - Besterfield, Glen H.
AU  - Besterfield, Mary S
TI  - Total quality Management
SN  - 9788177584127
AV  - HD 31 .B47 2003
PY  - 2003///
CY  - New delhi
PB  - Pearson
KW  - Quality Management
N1  - includes index
ER  -