TY  - BOOK
AU  - Dawson,Keith
TI  - The call center handbook: : Keith Dawson
SN  - 1-57820-019-9
AV  - T 58.6 .D39 1998
PY  - 1998///
CY  - New York: 
PB  - Telecom Books and Flatiron Publishing, 
KW  - Call centers
KW  - Management
KW  - Customer services
KW  - Management information systems
ER  -