TY  - BOOK
AU  - Ross,Joel E.
TI  - Total quality management: text, cases, and readings 
SN  - 0963403001 (soft : acid free) :
AV  - HD62.15 .R67 1993
U1  - 658.5/62 20
PY  - 1993///
CY  - Delray Beach, FL
PB  - St. Lucie Press
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references
ER  -