TY  - BOOK
AU  - McKenna,Regis
TI  - Real time: preparing for the age of the never satisfied customer 
SN  - 0875847943 (alk. paper)
AV  - HF5548 .M365 1997
U1  - 658.4/06 21
PY  - 1997///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Real-time data processing
KW  - Technology
KW  - Sociological aspects
N1  - Includes bibliographical references (p. 183-187) and index
ER  -