TY  - BOOK
AU  - Ross,Joel E.
AU  - Perry, Susan
TI  - Total quality management: text, cases, and readings 
SN  - 157444266X
AV  - HD 62.15 .R67 1999
PY  - 1999///
CY  - London
PB  - St. Lucie Press
KW  -  management
KW  - Quality management
N1  - Includes index
ER  -