TY  - BOOK
AU  - Phillips,Barbara Ashley
TI  - The mediation field guide: transcending litigation and resolving conflicts in your business or organization 
SN  - 078795571X (alk. paper)
AV  - HD42 .P45 2001
PY  - 2001///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Mediation
N1  - Includes index
ER  -