TY  - BOOK
AU  - Trimble,William J.
AU  - Duncan, Robert W.
TI  - Keeping the customer satisfied: : a guide to field service 
SN  - 0873890531
AV  - HF 5415.5 .T74 1989
PY  - 1989///
CY  - The United States of America
PB  - ASQC quality press
KW  - Business
KW  - Customer satisfied
ER  -