TY  - BOOK
AU  - Crosby,Philip B.
TI  - Let's talk quality: 96 questions you always wanted to ask Phil Crosby 
SN  - 0070145652 :
AV  - TS156.6 .C76 1989
PY  - 1989///
CY  - New York
PB  - McGraw-Hill.
KW  - Quality assurance
ER  -