TY  - BOOK
AU  - Caroselli,Marlene
AU  - Crosby,Philip B.
TI  - Total quality transformations: optimizing missions, methods, and management 
SN  - 0874251575 
AV  - HD 62.15 .C36 1991
U1  - 658.5/62 20
PY  - 1991///
CY  - Amherst, Mass.
PB  - Human Resource Development Press
KW  -  Quality management
KW  - Quality
KW  - Management
N1  - Includes bibliographical references and index
ER  -