TY - BOOK AU - Hutton,David W. TI - The change agents' handbook: a survival guide for quality improvement champions SN - 0873892879 (acidfree recycled paper) AV - HD 58.8 .H88 1994 U1 - 658.5/62 20 PY - 1994/// CY - Milwaukee, Wis. PB - ASQC Quality Press KW - Organizational change KW - Management KW - Total quality management N1 - Includes bibliographical references (p. 335-336) and index ER -