TY  - BOOK
AU  - Creech,Bill
TI  - The five pillars of TQM: how to make total quality management work for you 
SN  - 0525937250 :
AV  - HD62.15 .C74 1994
U1  - 658.5/62 20
PY  - 1994///
CY  - New York
PB  - Truman Talley Books/Dutton
KW  - Total quality management
KW  - United States
N1  - Includes index
ER  -