TY  - BOOK
AU  - Czegel,Barbara
TI  - Running an effective help desk: planning, implementing, marketing, automating, improving, outsourcing 
SN  - 0471025445 (pbk. : acidfree paper)
AV  - HD 9696 .C62C96 1994
U1  - 004/.068/8 20
PY  - 1994///
CY  - New York
PB  - John Wiley
KW  - Computer industry
KW  - Customer services
KW  - Management
KW  - Electronic office machine industry
N1  - "Wiley/QED publication."; Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy0607/94026250-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0607/94026250-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0607/94026250-t.html
ER  -