TY  - BOOK
AU  - Zimmerman,David H.
AU  - Zimmerman,Peggy
AU  - Lund,Charles
TI  - The healthcare customer service revolution: the growing impact of managed care on patient satisfaction 
SN  - 0786308931
AV  - R727.3 .Z56 1996
U1  - 362.1/068 20
PY  - 1996///
CY  - Chicago
PB  - Irwin Professional
KW  - Patient satisfaction
KW  - Medical personnel and patient
KW  - Medical care
KW  - Quality control
KW  - Hospitals
KW  - Administration
KW  - Case studies
N1  - Includes index
ER  -