TY  - BOOK
AU  - Buberwa, Muhumuliza
TI  - Customers' perception on services rendered by commercial banks in Tanzania: a case of CRDB bank PLC, Dodoma region 
AV  - DIS HG 1616 .C87B83 2014
PY  - 2014///
CY  - Dodoma
PB  - The University of Dodoma
KW  - Bank management
KW  - Dodoma, Tanzania
KW  - Personnel management
KW  - Customer service
KW  - Public Limited company
KW  - Services
KW  - Customer satisfaction
KW  - Customer retention
KW  - Loyalty
KW  - Research design
KW  - Sampling design
KW  - Data collection methods
KW  - Data collection procedure
KW  - Data analysis
KW  - Ethical concerns
N1  - Includes references
ER  -