TY  - BOOK
AU  - Fulla, Juliana
TI  - Determinants of customers retention in micro finance institutions: a case study of FINCA Dodoma region 
AV  - DIS HG 1616 .C87F85 2014
PY  - 2014///
CY  - Dodima
PB  - The university of Dodoma
KW  - Customer retention
KW  - Dodoma
KW  - Micro-finance clients
KW  - Customer services
KW  - Foundation for International Community Assistant
KW  - Dododma
KW  - Research design
KW  - Sampling design
KW  - Primary data
KW  - Secondary data
KW  - Data collection methods
KW  - Data processing
KW  - Data analysis
KW  - Data presentation
N1  - Includes references
ER  -