TY  - BOOK
AU  - Salum, Mvita Suleiman
TI  - an analysis of service quality perspectives and customer satisfactions in commercial banks: a case study commercial banks head quaters 
AV  - DIS HF 5415.5 .S25 2013
PY  - 2013///
CY  - Dodoma
PB  - University of Dodoma
KW  - Marketing
KW  - Dodoma
KW  - Banking sector
KW  - Banking
KW  - Financial services
KW  - Commercial banks head quarters
KW  - Customer satisfaction
KW  - Customer relations
KW  - Services quality
ER  -