TY  - BOOK
AU  - Mishwaro, Chabu Elius
TI  - An assessment of customer satisfaction with banking services: the case of CRDB bank Dodoma 
AV  - DIS HF 5415.5 .M57 2013
PY  - 2013///
CY  - Dodoma
PB  - The university of Dodoma
KW  - Marketing
KW  - Dodoma
KW  - Customer satisfaction
KW  - Customer services
KW  - Cooperative
KW  - Rural development bank
KW  - Price
KW  - Reputation
KW  - Advertising
KW  - Switching cost
ER  -