TY  - BOOK
AU  - Durrance,Joan C.
AU  - Fisher,Karen E.
AU  - Hinton,Marian Bouch
TI  - How libraries and librarians help: a guide to identifying user-centered outcomes 
SN  - 0838908926 (pbk. : alk. paper)
AV  - Z685.85 .D87 2005
U1  - 027 22
PY  - 2005///
CY  - Chicago
PB  - American Library Association
KW  - Libraries
KW  - Evaluation
KW  - United States
KW  - Public services (Libraries)
KW  - Public libraries
KW  - Case studies
KW  - Libraries and community
N1  - Includes bibliographical references and index; The urgent need to tell the library story more effectively -- Outcomes : an approach that shows the value of libraries -- The "How Libraries and Librarians Help" outcome model : applying contextual approaches to outcome evaluation -- Step one, getting started : preparing to conduct an outcomes study -- Step two, collecting data for outcomes : approaches and tools -- Step three, analyzing outcomes data -- Step four, maximizing the results of your outcomes study -- Predicting outcomes : outcome measures as a planning tool / Rhea Joyce Rubin -- Ripples of impact : Washtenaw Literacy Program outcomes / Maria Serapiglia and Sarah Wooden -- Empowering youth : outcomes of public libraries' youth technology -- Strengthening community : outcomes of community information services -- Putting the pieces together : an outcome study of the Ypsilanti District Library's Senior Deposit Collection Program / Dana Walker and Jeanie Fisher
UR  - http://www.loc.gov/catdir/toc/ecip051/2004022581.html
ER  -