TY - BOOK AU - Marwa, John Mwita TI - The Relationship between customer retantion strategies and customer loyalty in the banking sector in Tanzania: a case study of CRDBbank PLC in Dodoma municipality AV - DIS HF 5415.5 .M37 2017 PY - 2017/// CY - Dodoma PB - The University of Dodoma KW - Marketing strategy KW - Customer services KW - Customer relations KW - Pricing product KW - Development strategy KW - Technology strategy ER -