TY  - BOOK
AU  - Makundi, Neema C.
TI  - assessment of the factors that determine customer satisfaction with banking services: a case of NBC Kariakoo branch Dar es Salaam 
AV  - HF 5415 .D37M35 2012
PY  - 2012///
CY  - Dodoma
PB  - The University of Dodoma
KW  - Customer satisfaction
N1  - includes references
ER  -