TY  - BOOK
AU  - Rolstadås,A.
TI  - Performance management: a business process benchmarking approach 
SN  - 0412605600 
AV  - HD 56.25 .P47 1995
PY  - 1995///
CY  - London
PB  - Chapman & Hall
KW  - Performance management
N1  - Includes bibliographical references and index
ER  -