TY  - BOOK
AU  - Jauhari,Vinnie
AU  - Dutta,Kirti
TI  - Services: marketing, operations, and management 
T2  - Oxford higher education
SN  - 978095689082
AV  - HD9987 .J38 2009
U1  - 658 22
PY  - 2009///
CY  - New Delhi
PB  - Oxford University Press
KW  - Service industries
KW  - Management
KW  - Indian industry
KW  - Technology
N1  - Includes select references and index
UR  - http://www.loc.gov/catdir/enhancements/fy0916/2009281031-d.html
ER  -