TY  - BOOK
AU  - Soudagar,Reza
AU  - Iyer,Vinay
AU  - Hildebrand,Volker
TI  - The customer experience edge: technology and techniques for delivering an enduring, profitable and positive experience to your customers 
SN  - 978 007178697 3 
AV  - HF5415.335 .S63 2012
PY  - 2012///
CY  - New York
PB  - McGraw-Hill
KW  -  
KW  - Customer experience
KW  - Emerging economies
KW  - Customer experience edge
N1  - Includes index
ER  -