TY  - BOOK
AU  - Zemke,Ron
AU  - Woods,John A.
TI  - Best practices in customer service
SN  - 0-8144-7028-9
AV  - HF 5415.5  .B47 1999
PY  - 1998///
CY  - New York
PB  - AMACOM
KW  - Customer services
KW  - Customer Relations
KW  - Customer survey
N1  - Includes appendix
ER  -