TY  - BOOK
AU  - Whiteley,Richard C.
TI  - The customer-driven company: moving from talk to action 
SN  - 0201570904 
AV  - HF 5415.5 .W45 1991
PY  - 1991///
CY  - Reading, Mass
PB  - Addison-Wesley
KW  - Customer relations
KW  - Customer services
KW  - Customer
KW  - Customer-winning  performance
N1  - Includes bibliographical references and index
ER  -