TY  - BOOK
ED  - Microsoft Corporation
TI  - Microsoft sourcebook for the help desk: : techniques and tools for support organization design and management/   
SN  - 1-57231-582-2
AV  - T 58.64 .M53 1997
PY  - 1997///
CY  - Washington: 
PB  - Microsoft Press, 
KW  - Information technology
KW  - Management
KW  - Customer services
N1  - Includes index
ER  -