TY - BOOK AU - Bearden, William O. AU - Netemeyer, Richard G. AU - Mobley, Mary F. TI - Handbook ofmarketing scale: Multi-item measures for marketing and customer SN - 0803951558 AV - HF 5415.3 .B43 1993 PY - 1993/// CY - London PB - SAGE publishing KW - Marketing KW - Marketing scales KW - Customer behavior KW - Business ER -