TY  - BOOK
AU  - Albrecht,Karl
TI  - The only thing that matters: bringing the power of the customer into the center of your business
SN  - 0887305415
AV  - HF 5415.5 .A42 1992
PY  - 1992///
CY  - New York
PB  - Harper Business
KW  - Customer
KW  - Power
ER  -