TY  - BOOK
AU  - Messner, Roberta L.
TI  - Increasing patient satisfaction: a guide for nurses 
SN  - 0826192505
AV  - RT85.5 ,M47 1996
PY  - 1996///
CY  - New York
PB  - Springer
KW  - Nursing-quality control
KW  - Patient satisfaction
KW  - Quality of Health
ER  -