TY  - BOOK
AU  - Durr,William
TI  - Building a world-class inbound call center
AV  - HE 8788 .D87 1996
PY  - 1996///
CY  - [S.l.]
PB  - William Durr & TeleProfessional, inc.
KW  - Call centers
KW  - Management process
KW  - Management phylosophy
N1  - Includes index
ER  -