TY  - BOOK
AU  - Lash,Linda M.
TI  - The complete guide to customer service
SN  - 0-471-62428-4
AV  - HF5415.5 .L37 1989
PY  - 1989///
CY  - New York
PB  - Wiley
KW  - Customer services
N1  - Includes index; Bibliography: p. 208-209
ER  -