TY  - BOOK
AU  - Connellan,Thomas K.
AU  - Zemke,Ron
TI  - Sustaining knock your socks off service
SN  - 0814451594 
AV  - HF 5415.5 .C66 1993
U1  - 658.8/12 20
PY  - 1993///
CY  - New York
PB  - Amacom
KW  - Customer services
KW  - Customer
KW  - Customer  priorities
N1  - Includes bibliographical references
ER  -