TY  - BOOK
AU  - Watson,Gregory H.
TI  - The benchmarking workbook: adapting best practices for performance improvement 
SN  - 1563270331 (acidfree paper)
AV  - HD 58.9 .W38 1992
U1  - 658.4 20
PY  - 1992///
CY  - Cambridge, Mass.
PB  - Productivity Press
KW  - Organizational effectiveness
KW  - Performance
KW  - Business intelligence
KW  - Competition
KW  - Evaluation
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy0806/92004044-d.html
ER  -