TY  - BOOK
AU  - Cleveland,Brad
AU  - Mayben,Julia
TI  - Call center management on fast forward: succeeding in today's dynamic inbound environment 
SN  - 0965909301
AV  - HE 8788 .C55 1997
PY  - 1997///
CY  - Annapolis, Maryland
PB  - Call Center Press
KW  - Call centers management
KW  - Management
KW  - Inbound dynamics
KW  - Leadership
KW  - Digital age
N1  - Includes bibliographical references (p. 253-258) and index
UR  - http://lcweb.loc.gov/catdir/toc/97-68740.html
ER  -